“Really kind and caring, everyone is. I’ve seen care homes and took my mum to one before; it was awful. This is a really lovely place, so kind and caring. It’s clean and tidy, they wash your clothes, and nothing is ever too much. I’m really looking forward to the summer so I can sit in the garden and read my books.”
Words from residents and families
Feedback matters to us. Here are some of the comments we have received from residents, relatives and visitors. For privacy, we do not publish names.
Resident feedback
These quotes reflect what residents tell us about daily life, food, friendships, and feeling at home.
“This is the best place of them all. I love the staff and I love my bedroom. I’m vegetarian and fussy with food, but the food is good and I’m happy. I’m never forced to eat, which is great. The staff are very, very nice, they listen and they are considerate. That’s the most important thing.”
“No complaints about the care, very friendly. I’ve made lots of friends here easily. It feels like home.”
Family and visitor feedback
Comments from relatives, family members and visitors about atmosphere, communication, and the home.
“The home is much more relaxed now. The staff are really great with my husband. The home is settling so much better, it feels more homely.”
“Made everyone feel very relaxed and welcome. Well done all.”
“Visiting was a pleasure. This is a lovely home and very friendly.”
“From the moment we arrived, staff were approachable and welcoming. A calm atmosphere and lovely surroundings.”
“Good to see the home being updated.
“It was lovely to bring our patient home to Hadleigh Court. A lovely, warm welcome. Clean, calm and caring staff. So kind and considerate of patients. Each step was explained clearly, lovely to see.”
“Always very helpful when I come in. Support workers and the management team are great.”
“Staff are incredibly caring and knowledgeable. It is reassuring to see this level of care given to residents.”
“I was very impressed visiting =name= today. He appeared to be in good health and was well looked after. The staff are kind, capable and reassuring.”